How to Access Your Account Portal

1

To manage your subscription, head to your Account Portal. Alternatively, you can click the profile icon in the top right corner of our site.

2

Enter the email address used to make your StrellaLab purchase and click "Send Code"

3

Enter the verification code you receive by email.

How to Edit Payment Method

1

Once you've accessed your Account Portal, click on "Address & Payment Details"

2

Click on "Manage Payment Methods"

3

Press "Edit" button to change your current payment method

4

Click on "Send edit payment link" button

5

You will receive an email, open it and click on the “View payment information” button

6

Press "Change" button

7

Enter your new card information and click on the "Update Card" button at the bottom of the page

8

Your payment details have been updated successfully

How to Edit Email & Phone Number

1

From your Account Portal, click on "Address & Payment Details"

2

Click on "Edit your Details" and fill in the blanks

3

Click on "Save Changes" to update your details

How to Edit Subscription Frequency

1

From your Account Portal, click “Manage Subscriptions”

2

Select the subscription you would like to edit

3

Choose how often you would like to receive your shipments and click on "Save Changes"

How to Edit Number of Tubs/Jars

1

From your Account Portal, click "Manage Subscriptions"

2

Select the subscription you would like to edit

3

Select the amount of tubs or bottle you wish to receive with each next order and click "Save Changes"

How to Reschedule your Order

1

From your Account Portal, click "Reschedule"

2

You can delay by 1 week, 2 weeks, or choose a specific date that suits you best. Once you've selected a date, click on "Save Changes".

How to Change your Address for Upcoming Orders

1

From your Account Portal, click "Address & Payment Details"

2

Click on the address you want to change and click "Edit"

3

Update your information and click on "Save Change"